Chess Board and Onboarding with SpatzAI

I have often compared onboarding with SpatzAI to learning chess.

The 20-minute idea originally came from Steve Jobs, who said in 1983 that a great computer should be something you could learn to use in 20 minutes. That idea stuck.

You can learn the basic moves and rules of chess surprisingly quickly. Understanding how the pieces move is not the difficult part. The challenge is learning when to make each move, how to respond to another player, and how to improve through experience.

SpatzAI works in a similar way.

A new participant can skim the Spatz Charter, understand the basic process, download SpatzChat and become operational in about 20 minutes.

The core moves are simple: Verbal Caution, SpatzChat app Caution, Objection, Stop, and, when necessary, Team + AI Review.

But learning the moves is not the same as mastering the game of playing fair.

Spatz is designed for real behaviour between real people. That means judgement, timing, proportionality, context and self-awareness all matter. Sometimes we object. Sometimes we are the person being objected to. Sometimes both sides need to review their own behaviour.

The Charter provides the rules of engagement.
SpatzChat app provides the board.
Caution, Objection and Stop provide the moves.
Team + AI Review helps us examine the play.

Over time, I can also see the Charter becoming embedded directly inside the app, so onboarding, reference and real-time use all happen in one place.

The aim is not to turn people into behavioural experts before they begin. It is to give teams a simple, agreed process they can start using immediately, then improve through practice.

Perhaps the best description is:

20 minutes to learn the process.
A lifetime to improve the behaviour.