"Stop the Line manufacturing" is a technique introduced by Taiichi Ohno (of Toyota Production System fame) in which every employee on the assembly line is responsible for pushing a big red button (pull the cord) that stops everything whenever they notice a defect on the assembly line." Initially, people did not understand the idea as the dogma at the... Continue Reading →
Real-time Protection from Groupthink
Getting people to speak up is NOT the problem; we have been doing it since birth. In my view, providing PROTECTION from groupthink is the problem. Properly solved and we can all speak up safely.
Workplace Protection for Speaking Up
Lately, this idea encouraging workplace team members to speak up and call out mistakes, misbehavior, and misleading leadership has been getting a lot of airwaves. Still, no one seems to be discussing how we can supply sufficient protection during the process.A key to my understanding of this issue is from the quote: “Psychological safety is... Continue Reading →
Blind Misleading the Blind
It's time to get serious about this. I believe it's time we start talking about basic protections that allow workplace team members to speak up rather than listening to the ubiquitous cliches and platitudes that psychologists use to describe the need for psychological safety.
Psychological Uncertainty
The latest buzzphrase is psychological safety. It is aspirational, and as yet, no one knows how to achieve this social construct, but it seems most psychologists are discussing what it will look like and how it might be achieved. I doubt we will. It's a bit like we're drowning while they are describing the water. ... Continue Reading →
Early-stage Misbehavior Intervention Toolkit Vs Positive Behavior Reinforcement Certifiers
POSITIVE BEHAVIOR REINFORCEMENTIt is estimated that the cost of not having a psychologically safe workplace is around $600 billion annually in the US, in employee turnover. So I guess it would be an excellent business to promote psychological safety in whatever form that takes. Most behavioral psychologists are promoting psychological safety nowadays. They mainly focus on positive... Continue Reading →
Avoiding Major Conflict with SpatzAI: The Code of Conduct for Minor Misbehavior
Our suggestion for using an app and peer review network to facilitate conflict resolution and data analysis is intriguing and could potentially have wide-reaching implications. Our proposal has thought-provoking ideas for how we can navigate disagreements in a more productive and objective way.
Freedom to Speak Up
Run with me on this.... Imagine for a moment: Why would it matter what a manager or an employee said to each other or how they said it….IF….(the biggest word in the English language) they had an agreed-to foolproof procedure that dynamically adjusts each other’s behavior on the fly, and in real-time? That way, they... Continue Reading →
The Cost of Workplace Conflict in Australia
Workplace conflict in Australia is estimated to cost between $6-12 billion annually.Some 30 percent of a typical manager's time is spent dealing with disputes and conflicts.On the surface you wouldn't know it, but this problem is endemic and runs deep within organizations. We have created a fourfold solution that allows employees to address conflict and... Continue Reading →
Psychological Safety and Micro-conflicts (Spats) in Teams
In a research paper in 2017 "The dynamics of micro-conflicts and uncertainty in successful and unsuccessful design teams" (link to PDF), the authors seem to have made a direct correlation between successful design teams and how they tackled their micro-conflicts. The authors found that a team's psychological safety was directly related to how teams (in... Continue Reading →
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