Object123 is the first tool in the Civility123 toolkit that we use to address incivility or misbehavior in the workplace. It consists of a seamless three step process that we use to address when we deem that someone is offensive. Consisting of:
1. Caution the offender with a simple verbal caution ie “I would like to caution you now” and on what grounds for your objection and you can expect to receive a simple acknowledgment or an explanation to defend their offense. If you deemed their response was unsatisfactory you can escalate to:
2. Object being an official email/text objection and on what grounds, ie simply tell the offender your objection will be in their inbox shortly and expect to receive a email/text reply with a simple apology or explanation defending their offense. If you were still unsatisfied you can escalate to:
3. Stop being an official email/text warning that you are about to post your dispute on the Disputz review network that will include any documented text between you and the accused offender. At this point you can expect to receive an acceptable apology of what was said, why it was said and what the offender would do next time. If not satisfied you then post on Disputz.com to be reviewed and commented upon by work colleagues.
We can’t PREVENT misbehavior or incivility in the workplace; it is a given. On occasion, it WILL happen between colleagues or between managers and team members, especially when we disagree. When our ideas are threatened, we can become defensive and offensive, resulting in angry or uncivil behavior. We can, however, tackle this behavior rather than trying to put up with it or ignore it.
I could write reams of quotes on the adverse effects that incivility has on teams in organizations. Suffice it for me to say that it is significant and is still neglected in many organizations.
The solution we are proposing for our organization is called Civility123. Without going into too much detail here, I will give you a brief outline. It consists of 3 phases of accountability for our incivility or misbehavior.
Object123 That is, we OBJECT to misbehavior during a disagreement in 3 phases and in real-time, rather than complaining about the person later, thus nipping any potential for long-term disputes in the bud.
Caution – A verbal warning that requires a simple acknowledgment, or escalate to…
Object – A written email objection that requires a simple apology or escalate to…
Stop – A post on our dispute peer review platform and requires an acceptable apology from either or both participants to resolve it.
Disputz Once the offended person has posted their dispute on the Disputz.com site, it would consist of all their correspondence. Anyone in the organization can then offer feedback on their dispute. At this point, whoever is deemed to have misbehaved would need to provide an acceptable apology consisting of:
What was said
Why it was said and
What he or she would do next time
Civility Live The third and final phase of their dispute would be to zoom the dispute on our Civility.live video platform. Each person could nominate up to 4 team members in the organization to adjudicate their dispute. Failure to resolve the dispute at this stage without an acceptable apology from either or both would mean a vote is taken by the team members and they would recommend someone for dismissal.
Of course, all participants in an organization would need to agree to use the Civility123 toolkit beforehand, and it would apply to every member of the organization, from the Janitor to the CEO.