Micro-conflict refers to small, everyday conflicts that occur in the workplace. These conflicts can be caused during disagreements when minor infractions, misunderstandings, personality differences, or conflicting goals and priorities occur. Micro-conflicts are often less severe than larger conflicts, but they can still have a significant impact on the work environment if not addressed effectively.
Micro-conflicts can be more difficult to identify and resolve because they are often subtle and may not be immediately apparent. They may involve nonverbal cues, such as body language or tone of voice, or may be expressed through behaviors like avoiding or ignoring others.
Micro-conflicts can be resolved using a variety of techniques, including effective communication, active listening, and problem-solving skills or an intervention such as SpatzAI. It is important for individuals and teams to be aware of micro-conflicts and agree to address them promptly in order to maintain a healthy and productive work environment.
Here are a few references on micro-conflict:
- “Micro-Conflict: The Elephant in the Room” by the International Association of Conflict Management (https://www.iacm-conflict.org/micro-conflict-the-elephant-in-the-room/)
- “The Importance of Managing Micro-Conflicts in the Workplace” by Forbes (https://www.forbes.com/sites/forbesbusinesscouncil/2019/03/27/the-importance-of-managing-micro-conflicts-in-the-workplace/?sh=48d2e9b46f79)
- “Micro-Conflict in the Workplace: How to Recognize and Address It” by the Harvard Business Review (https://hbr.org/2019/07/micro-conflict-in-the-workplace-how-to-recognize-and-address-it)
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