Fighting Hidden Conflict Resolution

Malicious gossip is the scourge of most organizations. It is usually how most individuals in organizations deal with their minor conflicts. Also referred to as backbiting, badmouthing, venting or backstabbing, it can only exist if we do it in secret. It’s our hidden conflict resolution and so ubiquitous that we don’t even seem to notice it anymore, and yet it will have probably happened to you today if you have talked to someone already.

Gossip can be so toxic because it is full of half-truths, rumors, bias and innuendo, and if we follow the rules of the game, it is impossible to verify without violating someone’s so-called “trust.” But what if we agreed to total transparency in our teams, starting with going to the person with whom we had the issue and trying to resolve it? If unsuccessful, we document our encounter and finally post our conflict on our peer review network with both sides of the story. Surely that would be a good thing, no?

That is what we recommend at SpatzAI. Using our AI-powered 3-step messaging app & peer-review network, team members can deal with their conflicts more openly to monitor, mitigate and resolve their spats, disputes, and conflicts without gossiping.

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