Clarity and Accountability

I think clarity in teams begins with accountability, rather than a better message.

We cannot expect clear communication from people who avoid ownership.

Clarity requires candour, and that requires responsibility for how we show up. My view is simple: in healthy teams, we need to put our hand up and put our foot down.

Put your hand up when you have contributed to the issue, been unclear, or got it wrong.

Put your foot down when behavior becomes evasive, dismissive, or unfair. Accountability does not have to be punitive.

Often an acknowledgment, a simple apology, or an acceptable apology, depending on the level required, is enough to restore clarity and help the team move forward.