From Conflict to Conversation

From Conflict to Conversation

I think most conflicts stem from poor delivery of the content and escalate from there.
So I work on the guiding principle of splitting a conflict into two parts.

1. Agree/disagree with the content and
2. Object/accept the delivery

I have found that once this process is agreed to and used well, an interesting dynamic occurs.
Our discussion goes from conflict to conversation.

We use SpatzAI to achieve this.