Mistake or Misbehavior I exchanged comments on LinkedIn yesterday and had an interesting discussion with someone on the differences between the word mistake versus misbehavior. I tend to believe that people can confuse the two. A mistake is usually seen as unintentional. Knocking over a cup of coffee by mistake is seen as a misdirection... Continue Reading →
My tip, for what it's worth, as a person with cognitive biases, is to look out for and listen to how people frame their thoughts to you. Premising our statements with "I think.." or "to me..." is a handy reminder.
Can a Lone Manager Destroy Real Psychological Safety in a Team? I am no expert, so I don't know. Maybe someone can enlighten me? I don't believe any workplace that claims to be a "safe space" can have its safety destroyed by one individual. Imagine an existing manager, boss, CEO, investor, or leader in the... Continue Reading →
Restoring Eroded Trust Search on Google for building trust and psychological safety, and you will see oodles of articles on the subject but not so many on restoring lost trust. The issue for me is not so much on building trust in a team but how we restore it when it is lost or eroded. Generally,... Continue Reading →
Freestyle Conversation Empowering Teams to Speak Up Imagine if we were free to interrupt our conversations or discussions with anyone in our team or with management. Anytime or anywhere, we could pause our interactions when we felt something amiss with what was said or how it was said. In the same way that a Toyota... Continue Reading →
Adapted from: Wikipedia Andon System of manufacturing. From Wikipedia: "An Andon system is one of the principal elements of the Jidoka quality control method pioneered by Toyota as part of the Toyota Production System and therefore now part of the lean production approach." END.Also know as Stop-the-Line manufacturing. What is an Andon Discussion - Object123Andon gives every worker the ability and empowerment to... Continue Reading →
How do we save billions of dollars globally on HR and management fees? Easy! Simply create a one-on-one, self-moderating procedure that teams can use to to help resolve their behavior disputes with fellow team members or their manager. We call ours Object123 . Then create a social network of independent peers that are willing to review and adjudicate any disputes that we have trouble resolving using this tool. We call our the Disputz Network . And that's it.
Lately, I seem to be hearing a lot about psychological safety as a new strategy to help teams perform more effectively in the workplace. Let's be clear; there is nothing new about the concept. The term was first coined in 1965 by MIT professors Edgar Schein and Warren Bennis, who argued that psychological safety was... Continue Reading →
How we go about resolving these disputes will determine the kind of "culture" we end up with in the team or organization.
As a startup founder I have been on the wrong end of a few disputes in my time and I am sure some could attest to being on the wrong end of some of our disputes, also. So, how do we tell who was the offender and who was the victim in such disputes?