This is my latest book cover, influenced by Daniel Kahneman, and his latest book, Noise.From an interview I heard today, he seems to be saying, how we can overcome overconfidence in organizational decision-making. My take is that confidence is the goal but overconfidence or underconfidence is not. Now, rather than using the old cliché and... Continue Reading →
Eliminating Badmouthing Gossip
Q. How do we eliminate badmouthing gossip in organizations?A. Expose any unresolved dispute to the whole organization.Obviously there must be some sort of dispute between the initiator of gossip and the person that they are badmouthing. But imagine if their gossip was open for everyone to read including the subject of the gossip. Hmm that... Continue Reading →
Why Have Rules of Engagement?
I suggest that it works like this: NegotiationsBeing in a relationship or partnership of any sort means we will have to negotiate, propose, and agree to a countless number of issues; that crop up from day to day for the life of the relationship.Free and FairIf we want a free and fair negotiation, we will... Continue Reading →
Accountability Will Outshine Any Ego
How do we deal with John's misbehavior and ego? Imagine we are in a company design meeting. You are new to the company but speak up with your suggested solution for a long standing problem on the company's website? John, a leading Tech Designer stands up shouts out; "Yecch! That won't work!"What happens next could... Continue Reading →
Stop-the-Line Conversation
Stop-the-Line Conversation, using Object123 "Stop-the-Line manufacturing is a technique introduced by Taiichi Ohno (of Toyota Production System fame) in which every employee on the assembly line has a responsibility to push a big red button that stops everything whenever they notice a defect on the assembly line." Initially, people did not understand the idea as... Continue Reading →
One Simple Way to Remove Psychological Unsafety in the Workplace!
Type "psychological safety" into Google and you will see a bunch of articles on "so many ways to add or create psychological safety in the workplace". Since the New York Times article in 2016 about Google's research into "What Google Learned From Its Quest to Build the Perfect Team" the buzz phrase has been psychological... Continue Reading →
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