Accountability Will Outshine Any Ego

How do we deal with John’s misbehavior and ego?

Imagine we are in a company design meeting. You are new to the company but speak up with your suggested solution for a long standing problem on the company’s website? John, a leading Tech Designer stands up shouts out;
“Yecch! That won’t work!”
What happens next could well decide the fate of you, your idea and possibly the fate of the company, depending how big the problem is.

This scenario, I believe would happen countless number of times, in millionions of organisations, all around the world with no real standard way to deal with such disagreements. So, if this was you being browbeaten by John how do you go about dealing with this now apparent disagreement?

If we were an organisation using Object123 we would have a simple process for you to apply. You could instantly Caution John on his tone and volume and use of absolute language.
“I would like to Caution you John on your use of tone, volume and absolute language!”
At this point John could simply retract his statement and acknowledge his misbehavior reiterating in a more acceptable way;
“Okay. Can I more accurately say that, in my view, your idea will not work because of …..”
And so the disagreement can start on an even footing and if you can counter his argument, (now, without having to deal with his emotional browbeating) then we can have a meaningful and fair discussion.

However if John did not receive your Caution well and made another gafuffel sound;
“Hugh!”
And refused to give an adequate explanation for his outburst, then you could escalate your Caution to an Objection;
“I object!”
And then you can expect a simple apology from John for his obvious use of tone, volume and absolute language. But, if still no contriteness from John other than continuing to disagree vehemently with your suggested idea, then…..

You could now escalate it one more time to a Stop in real-time, during the meeting and now, unless John gave a definitive explanation for his behavior or an acceptable apology to you the meeting would now be called to a pause or conclusion in order for you and John to deal with the alleged misbehavior. Where by you would both front up to a team of peers to adjudicate your behavioral dispute and their decision would be final.

Now you might think this John guy has some serious behavior and ego issues or you may even side with him, who knows? But either way this process will sort out the sheep from the goats. But somehow I doubt any such scenario will get to a Stop because the ramifications of such high standards of accountability will outshine any ego, in my view.

Welcome to Object123 – it’s how we behave!

Stop-the-Line Conversation

Stop-the-Line Conversation, using Object123

“Stop-the-Line manufacturing is a technique introduced by Taiichi Ohno (of Toyota Production System fame) in which every employee on the assembly line has a responsibility to push a big red button that stops everything whenever they notice a defect on the assembly line.”

Initially, people did not understand the idea as the dogma at the time was to keep the line moving at all costs. Taiichi’s idea was by stopping the line and fixing inefficiencies you were proactively building a better process.

Some managers took up his idea and some did not. The managers that took up the idea their productivity dropped by a shocking amount. They were spending so much time actually fixing defects on the line rather than just using Stop-gaps to keep the line moving. The managers that did not take up his idea thought they were vindicated for taking their stance.

Before long though, something strange started to happen. The managers that took up Taiichi’s ideas and fixed the defects on the line as they went, started producing their goods faster, cheaper, and more reliably than stubborn conservative Stop-gap managers. To the point where they caught up and out performed them. This went on to make Toyota one of the leading car manufacturers in the world.

Now, imagine if we did that for all our conversations? Where we all could push an imaginary BIG RED button during our conversations when ever we felt offended by someone’s behavior. Where we could adjust and fix each other’s offensive behavior, in real-time rather than using the Stop-gap method we all use during conversation today, that results in inefficiencies and defects in communication?

I am suggesting that Object123.com is that BIG RED BUTTON for Stop-the-Line Conversation.
Where we could stamp out Stop-gap misbehavior such as the following by Cautioning, Objecting & ultimately Stopping, in real-time when needed:

We Object to the OFFENDER’S use of STOP-GAPS
We Object to the OFFENDED’S use of STOP-GAPS