Accountability is often treated as something heavy. An issue involving objectionable behaviour arises. A manager steps in. Someone is called to account. There may be a reprimand, a formal conversation, an investigation or, eventually, an HR grievance. But accountability does not have to start there. Sometimes we use a costly sledgehammer to crack a nut when a simple nutcracker would do. At its smallest, accountability can be almost costless. Sue: “Caution! That came across as rude.” Jim: “Fair point.” Done.....