“He Started it!”

We all know that futile line kids use when they’re caught fighting: “He started it!” One person pokes, the other reacts, and suddenly both are equal participants in the mess. Both end up getting punished, even though one just took the bait.

Baking Psychological Safety With SpatzAI

We all know the story of the Little Red Hen. She wanted to bake bread and asked for help at every stage: planting, harvesting, grinding, kneading, baking. Each time, the cat, the dog, and the duck declined. But when the bread came out of the oven, they all wanted a slice.

The Quicker We Can Resolve Our Minor Spats, the Stronger the Teamwork

Successful teams were found to harness these small disagreements or minor spats to reduce uncertainty, clarifying doubts and aligning understanding quickly. In contrast, less successful teams let their disagreements amplify uncertainty, causing confusion to linger and slow progress. This dynamic applies well beyond design teams, we believe.

Idea Rejected? You’re Not Alone

Emily, a senior nurse, proposed a small but potentially life-saving change to the patient handover procedure. Dr. Clarke, her supervising physician, brushed it off without giving it proper consideration.....

Not Another Messaging App, A Repair Toolkit for Communication

Imagine this. Our modern smartphones are really just communication devices at their core. Recently, I was locked out of my favorite messaging app, Zalo; Vietnam’s most popular service, while on a visa run. The timing couldn’t have been worse. I struggled to get in touch with my visa agent and was reminded how much we rely on these tools. Billions of us use apps like Messenger, WhatsApp, and Telegram to stay connected.

Blog at WordPress.com.

Up ↑