Every Workplace Conflict Started Out as a Minor Spat

Serious workplace conflicts rarely, if every appear out of nowhere. The shouting match in the boardroom, the feud between departments, the HR complaints about “toxic culture”, they didn’t just happen. They all began as something much smaller: a raised eyebrow, an offhand remark, a piece of feedback delivered poorly, or a single unfair or minor disrespectful infringement. In other words, a minor spat.

I Don’t Work For You

A colleague once said to Meg De Keukelaere: “I don’t work for you.” It stopped her in her tracks. Not only was it jarring, it also sparked reflection on rules of engagement, belonging, and the role of core values in shaping culture....

Feedback, Pushback & Backlash

I think I’ve worked out a key blind spot in Amy Edmondson’s thesis on psychological safety. Her definition works well in high-stakes error environments like hospitals or aviation. In those settings, people need to feel safe to admit mistakes without fear of blame. That’s essential — nobody should hide a surgical slip or a checklist error because they’re afraid of punishment. Edmondson’s framing covers that territory well.

A Simple Micro-conflict Resolution Process

When someone in a workplace team feels they’re being treated unfairly by a teammate or manager… we recommend SpatzAI — a system that empowers affected team members to address the issue directly and in real-time, while offering the protection of a transparent team review process, if the final conflict remains unresolved.

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