Feedback, Pushback & Backlash

I think I’ve worked out a key blind spot in Amy Edmondson’s thesis on psychological safety. Her definition works well in high-stakes error environments like hospitals or aviation. In those settings, people need to feel safe to admit mistakes without fear of blame. That’s essential — nobody should hide a surgical slip or a checklist error because they’re afraid of punishment. Edmondson’s framing covers that territory well.

When Ignoring Becomes Anti-Psychological Safety

Amy Edmondson is celebrated as the leading voice on psychological safety — she even picked up major business awards for it, winning the Financial Times and Schroders Business Book of the Year Award in 2023. But in a recent podcast in 2024, she openly recommended ignoring perceived slights or insults and simply try reframing them away:

The Quicker We Can Resolve Our Minor Spats, the Stronger the Teamwork

Successful teams were found to harness these small disagreements or minor spats to reduce uncertainty, clarifying doubts and aligning understanding quickly. In contrast, less successful teams let their disagreements amplify uncertainty, causing confusion to linger and slow progress. This dynamic applies well beyond design teams, we believe.

Idea Rejected? You’re Not Alone

Emily, a senior nurse, proposed a small but potentially life-saving change to the patient handover procedure. Dr. Clarke, her supervising physician, brushed it off without giving it proper consideration.....

When a PIP Isn’t What It Seems: How SpatzAI Can Help You Push Back Fairly

If you've ever been put on a Performance Improvement Plan (PIP), you might have felt the ground shift under you. Suddenly, your value is in question, your targets are unclear, and your future feels pre-written. A recent viral post by employment lawyer Katherine Kleyman lays bare what many already suspect: PIPs are often not about helping employees improve, but about laying the groundwork for dismissal.

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