Most managers step into their roles without formal training in conflict resolution, yet they’re expected to navigate challenging interpersonal and psychological dynamics as part of their day-to-day responsibilities.
Micro-Conflicts: Too Small to Report, Too Difficult to Resolve
Workplace conflict is bleeding organizations dry, costing over 50 billion dollars annually across Australia, the UK, and the USA in lost productivity. Yet, the root of this costly issue isn’t major disputes or legal cases—it’s the thousands of unresolved minor spats or micro-conflicts that happen daily.
Why Managers Shouldn’t Have to Design Their Own Systems
Pilots fly planes—they don’t design, build, or maintain them. Their focus is on safely operating a complex system that’s been meticulously designed by experts. Yet in management, we often expect managers to create and implement their own systems for team dynamics, decision-making, and behavior management. Why?
Disciplined Teams Are Great Teams
"A culture of discipline is not a principle of business; it is a principle of greatness." Jim Collins - Good to Great
What is Generative Tension
In my opinion, generative tension refers to a constructive form of micro-conflict or disagreement that stimulates creativity, innovation, and growth within a team or organization....
Rethinking Workplace Bullying: What If You Both Are the Problem?
When faced with a difficult colleague or an uncomfortable workplace situation, it’s easy to label someone as the “bully.” But what if we flipped the script? What if, instead of focusing on who’s at fault, we considered the possibility that they might see you as the bully?
The Problem With Conflict Resolution Is That It’s Expensive
The Problem With Conflict Resolution Is That It's Expensive So why not address team micro-conflicts as they occur?
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